Support
Support
If you need help with LumaLoop, send us a short note with what happened, what you expected, and the device you are using.
General support
support@lumalooper.com
support@lumalooper.com
Privacy requests
privacy@lumalooper.com
privacy@lumalooper.com
General contact
hello@lumalooper.com
hello@lumalooper.com
Helpful Details
- Your device model and operating system version.
- The app version, if available.
- A screenshot or short description of the issue.
Before You Send a Recording
Voice recordings can contain personal information. Please describe the issue in writing whenever possible. Only send an audio file when the support team specifically asks for it and you are comfortable sharing its contents.
Wellbeing and Safety
LumaLoop is a personal reflection tool, not medical or mental-health treatment. Read our wellbeing and safety guidance before using emotionally sensitive pathways.